Our strategic planning process involved major changes in our governance structure, bylaws and administrative rules which for a membership organization is monumental. TS facilitated crucial, break through task force meetings. They solicited input on the issues ahead of time and got agreement on the agenda, objectives and outcomes. They were masterful in keeping us focused, ensuring room for all views, and keeping strong personalities from dominating. They helped us reconcile the tensions between local and global interests and in so doing, helped build the trust necessary to move forward.